SAP CRM API Documentation

SAP CRM (Customer Relationship Management) is a comprehensive application that enables businesses to manage their customer interactions effectively. It provides a centralized platform for managing sales, marketing, service, and support processes, allowing organizations to gain a complete view of their customers and tailor their interactions accordingly. SAP CRM integrates with other SAP solutions, such as ERP and SRM, to provide a seamless end-to-end process flow. It offers advanced features like lead management, opportunity tracking, campaign management, service ticketing, and knowledge management, empowering businesses to optimize their customer engagement strategies and improve customer satisfaction. The SAP CRM API overview provides developers with the necessary information to integrate with the SAP CRM application. The API documentation includes detailed descriptions of the available APIs, their endpoints, request and response formats, and error handling. The SAP CRM API supports RESTful architecture, enabling developers to use standard HTTP methods (GET, POST, PUT, DELETE) to interact with the application. Additionally, SAP CRM offers Webhooks, which allow developers to subscribe to specific events and receive notifications when those events occur. This enables real-time integration and automated workflows. To ensure optimal performance and prevent abuse, SAP CRM imposes rate limits on API calls, which developers need to be aware of when designing their integrations.